Dengan portofolio 72 pusat perbelanjaan yang berlokasi strategis di 34 kota besar di seluruh nusantara, terdiri dari lebih dari 12.000 pengecer yang menempati 2,7 juta meter persegi ruang ritel, Lippo Malls mudah menjadi pemilik dan operator mal terbesar di Indonesia.

Dengan langkah kaki tahunan lebih dari 300 juta pelanggan, mal kami telah dirancang sebagai tujuan belanja, hiburan, bersantap, dan rekreasi satu atap.

Dengan penyewa utama seperti Matahari Department Store, Hypermart, Timezone, Books & Beyond dan Cinemaxx, serta berbagai merek ritel internasional dan nasional, Lippo Malls memiliki semua kebutuhan pembeli yang cerdas dan banyak lagi.

Dengan mal strata-title dan leased, yang berorientasi keluarga dan pusat kelas atas, masing-masing mal kami mencerminkan studi yang cermat terhadap permintaan pasar ritel serta pengetahuan mendalam tentang pasar di mana properti kami beroperasi.

Saat ini, PT Lippo Malls Indonesia membuka lowongan kerja di kota Medan, Sumatera Utara dengan posisi berikut ini:

CRM Specialist - Medan

Job Descriptions:
Develop a comprehensive CRM strategy (acquisition, retention) aligned with Styles (loyalty app) goals and objectives.
Plan, execute, and monitor CRM campaigns from head office, including email marketing, social media campaigns, and personalized communications, to nurture customer relationships.
Analyzing data from retention marketing campaigns and reporting performance insights to recommend improvements.
Administer and maintain the CRM system, ensuring data accuracy, system functionally, and user access control.
Oversee the collection, organization, and analysis of customer data to identify trends, insights, and opportunities for improving customer experiences.
Utilize customer data to segment the customer base and create targeted marketing campaigns and communications.
Collaborate with tenants, leasing, marketing, tenant relation, and customer service teams to develop CRM strategies and workflows aligned with business goals and customer needs.
Collaborate with IT teams to integrate CRM systems with other business applications and implement automation solutions for improved efficiency.
Generate reports and analytics to measure the effectiveness if CRM initiatives, track KPIs, and make data-driven recommendations for improvement.

Requirements:
S1 from any major.
Minimum 5 years experience in related field.
Has a strong background in re-engagement customer acquisition strategies.
Familiar with Ms. Office & CRM program.
High attention to detail, good communication and interpersonal skills, and able to work in a team.
Keep update about the marketing trends and understand the current market situation.

If you are interested in meeting the qualifications above, Please APPLY NOW

PENERBIT: PT LJL
WHATSAPP DIGITAL MARKETING: +62 831-9840-7189
LINK OFFICIAL SOCIAL MEDIA & GROUP: https://linktr.ee/lokershareinone

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